Terms & Conditions
General Terms & Conditions
Conditions of Order together with the Quotation and any special custom
condition mentioned in the quotation will constitute the only terms of the
Contract. All other terms and conditions are hereby expressly excluded, unless
Formation of Contract
1. All prices quoted
are exclusive of VAT unless specified, The prices included in the estimate and
any order or contract arising there from shall be deemed to be based on
circumstances ruling at the date of the estimate and the prices are subject to
variation if affected by changes in wages or by costs of materials or
transport. Any alteration by the Buyer/Client in quantities or specification or
any suspension of work due to instructions will involve adjustments of the
estimated price if costs are thereby
2. A purchase order or
an email confirmation will be required before works can commence this order
will commit you to agree to our terms and conditions relating to timings and
3. Our price is based
on normal working hours e. 8-5 Mon-Fri any variation to these hours will be
charged accordingly. Our price is based on continuity of works if for any
reason we are unable to complete our works through no fault of our own then
this shall be deemed as chargeable to the client.
4. It is the
responsibility of the client to ensure that they have obtained all the
necessary permissions with regards to Building Regs, Planning Permissions,
Statutory Conditions and Design Approvals inclusive of Section 106 and
and landlord’s approval etc before works are commenced. We will require a copy
of the relevant asbestos surveys/register if relevant
works/alterations we are asked to do not include in this quotation shall be
deemed as extras and will be charged accordingly. If any hidden problem behind
the walls, subfloor, or any unseen issue
that would affect the quality, finish, performance of the work, the
buyer/client will be notified and extra charges will apply.
6. All goods will
remain the property of LS FLOORING. until payment has been received in full.
The risk to all goods shall pass to the Buyer/Client on delivery
7. If our quotation is
successful, no works will be commenced until agreed payment is
8. All designs
drawings, plans & visualisations shall remain the sole property of LS
FLOORING. and shall not be used by any other person (s) without the written
consent of LS FLOORING
9. Subject as
hereinafter provided LS FLOORING. will replace at its own costs all products
which are or become faulty by reason only of the use of defective materials or
by reason of defective workmanship within a period of 6 months from the date of
installation provided that the buyer has notified us in writing of the fault
within that period but LS FLOORING shall not be liable for any damages or
injury (whether direct or indirect) caused by the buyer/client or persons
authorised or permitted by him/her to operate use or come into contact with the
products or other property due to such faults or defects. LS FLOORING. shall be
under no liability for defective products caused by accident, misuse, neglect,
wear and tear, improper maintenance, use of spare parts or replacements not
manufactured by or on behalf of the Company or alterations in each case made
10. Variations in terms
of colours, finishes, materials and all other aspects of appearance may occur
on occasions either through non-availability of materials or due to our policy
of continued technical improvement. LS FLOORING. reserves the right from time
to time to revise, vary or modify the colour, finish, materials and technical
specification of the goods contracted provided that the quality of the goods
shall be at least equal to that of the goods contracted
11. Buyer/Client will
make sure that there is a safe suitable source of power and water if needed to
complete the work, and we assume the free use of power, water and Client
welfare facilities for the duration of a contract for any LS FLOORING .
Operatives, sub-contractors unless instructed otherwise
12. Although every
endeavour will be made to deliver/repair/ and or install at the stated time,
unforeseen delays may occur through causes beyond LS FLOORING. , and the
Company shall not be liable for any losses or damage arising from such delays,
neither shall a delay constitute grounds for cancellation of any order except
under the conditions provided by the following paragraph
13. The Customer is
responsible for the capacity and performance of the goods as ordered being
sufficient and suitable for his/her purpose and LS FLOORING . accepts no
responsibility in this
14. Under no
circumstances shall LS FLOORING be
liable for any loss or damage of any kind whatsoever to any property or person
howsoever caused arising from the installation and future use of LS FLOORING .
15. All complaints
arising with regard to the product or services supplied by LS FLOORING. must be
made in writing no later than 21 days after the completion of any
16. All Contracts shall
be construed and operate as English contracts under English
the event of our Supplier being unable to obtain delivery of raw materials from
any available source or in case the Supplier is unable to make delivery or the
Company is unable to accept delivery under the Contract owing to strike, lock
out, fire, storm,
flood, action of the Queen’s enemies, riot, civil commotion, the Company may
suspend the Contract by giving notice i n writing to the Supplier to that
effect. LS FLOORING. as a condition of this Contract shall within 5
days of such happening first occurring give notice in writing to the Company
with full particulars.
17. Invoicing and
payment shall be made as agreed and stated in the quotation in which the
Product(s) and or service(s) were delivered and or
18. We reserve the right
to charge interest at a rate of 8% above Barclays Bank base rate per annum,
calculated daily on overdue
19. If default be made
by the Buyer/ Client any sum due under any order or if any distress or
execution shall be levied upon the Buyer/ Client the property or assets of the
Buyer / Client or (as the case may be) the Buyer/ Client makes or offers to
make any arrangement or composition with creditors or commit any act of
bankruptcy or any petition or receiving order in bankruptcy shall be made or
presented against the Buyer/ Client or any resolutions or petition to wind up
the Buyer’s/ Client business shall be passed or presented or if a receiver of
the Buyer’s/ Client undertaking property of assets or any part thereof shall be
appointed then Interior Concepts Ltd shall have the right forthwith to
determine and cancel by notice in writing to the Buyer/ Client any order then
subsisting or to suspend all further deliveries or works until default is made
good. LS FLOORING . Reserves the right to sub-contract the fulfilment of any
order or any part
20. Client data is used
to prepare and send quotations, tenders, invoices and other documentation
relating to projects undertaken by LS FLOORING . It is shared with the project
management team responsible for client liaison. When deemed necessary for quotations
and deliveries, certain client information is shared with onsite operators,
21. The individual’s
data will be used by the LS FLOORING. management team for email and telephone
communications before, during and after the
Data provided to
is used for the Company’s sole use and will not be shared with third party
22. Internal record
keeping – data associated with a specific project will be kept on file for
23. Website case
studies and testimonials – When undertaking a project, we will
ask for permission to take before and after photographs, which we intend to use
on our website as part of comprehensive case study to demonstrate the projects
we have undertaken. The information shared in the case study will include the
reason for the project and the work We will also ask for a Google review and
testimonial to include from the client. If the client does not wish for their
personal and business details to be added to our website and would prefer to
remain anonymous, we will respect their privacy.
24. All personal data
held by LS FLOORING is securely stored and accessed only by authorised LS
FLOORING. We assure you that the data stored by LS FLOORING. will not be sold
or shared with any third parties. The only instance data is shared outside of
the corporation is in relation to a project e.g. deliveries addresses and
25. If you believe that
LS FLOORING. has access to your personal data and you either:
Wish to have it permanently removed from our files
Access the information we hold
us immediately at firstname.lastname@example.org
or via our postal
26. If you have
received email marketing and believe it NOT to be of
legitimate interest to your business, organisation or job description, you
can OPT OUT by completing one of the following steps:
Click the unsubscribe link at the bottom of the email marketing campaign
Email our team on email@example.com
27.If there is
discuss, please contact us via emails firstname.lastname@example.org
or write a letter
to: ls flooring unit 12 old yarn mills Sherborne dt93rq
offer a free measurement service prior to fitting, and will order products
based on our measurements. If you choose to use your own measurements then you
are responsible for ensuring that the quantity of floor covering ordered is
sufficient for your room.
is the responsibility of the owner to ensure safety of the materials once
delivered and LS FLOORING cannot take responsibility for materials damaged
whilst in the care of the owner.
Order & Payment
you place an order for LS FLOORING to supply your selected flooring, you are
accepting these terms and conditions. When you place an order a deposit of 50%
of the order price is payable, your materials will be delivered once payment
remainder of the payment is payable on the day that we complete the fitting of
the floor. We reserve the right to charge interest of 2.5% on any late
payment is always required on completion of your installation, unless other
payment terms have been previously agreed in writing by LS FLOORING
installation is delayed due to lack of materials ordered, all work and
materials supplied by LS FLOORING must be paid for in full.
flooring materials, paints, primers, sealers, underlay, fixings, trims and
skirting etc. supplied by LSFLOORING remain the property of LS FLOORING until
the balance for goods and labour is paid in full, unless stated otherwise by LS FLOORING
of materials paid for in advance will transfer to the customer once the balance
has been paid.
Pricing & Cancellation
may cancel fitting at any time. However, any materials and costs incurred by LS
FLOORING as a result of cancelling will be charged.
be aware that some of our suppliers have a 50% re-stocking charge for materials
being returned and LS FLOORING cannot carry these costs. Therefore the customer
will be liable for any costs incurred.
will always send you a clear quote for the planned work, including the fitting;
and the quote will tell you about any assumptions we have made.
the day of installation if something has changed which affects the work to be
undertaken, it may be necessary to issue a new quotation.
estimate can be given for completion time but does not form part of the fitting
agreement. Completion time is given to help the property owner plan other work
around the floor fitting.
aim to be as competitive as possible on price- if you bring us a written
quotation or web quote for the same product and service at a lower price than
we quote- we’ll try our very best to match it.
rooms/fitting can be requested during the installation but will be treated as a
separate agreement and priced separately.
Preparation & Fitting
is recommended that the owner or family vacate the rooms or property while
fitting is taking place.
cannot accept responsibility for loss or injury to persons who remain in the
property while fitting is in progress.
loose flooring must be secured. Nails, tacks and staples must be removed.
Carpets underlay and gripper rods must be removed prior to the fitter’s
arrival. Any vinyl and laminate flooring must be removed by the property owner
prior to the fitter’s arrival unless removal forms part of the fitting
agreement and is clearly stated in the estimate provided.
can offer a service to uplift and dispose of the previous floor, however we are
charged commercial rates to dispose of such waste and it may be cheaper for you
dispose of this yourself.
furniture, furnishings, ornaments, pictures and breakables should be removed
from the rooms prior to arrival. LS FLOORING
cannot accept responsibility for loss or damage to items if they remain in the
rooms during fitting.
customer or any who represents him/her should be available in the property
during the fitting process.
removal is not floor direct responsibility unless it is mentioned in the
quotation. The charge is £40.
cables and pipes that don’t comply with regulations should be pointed out at
estimate or fitting time. Ls flooring do not take responsibility for pipes
cables etc that are not fitted with in regulations or that we are not made aware
Sub floor & Wooden Floor
condition of the sub-floor must be checked by the property owner prior to
repairs that need to be made to the sub-floor are the responsibility of the
property owner and need to be completed before installation can commence.
when we arrive to install the floor we are unable to do so as a result of
something which we think you could reasonably have alerted us to, we reserve
the right to charge a call-out fee of £30.
FLOORING will install flooring on the assumption that the sub-floor has been
checked and is deemed suitable to have a new floor installed.
faults occurring to the new floor during or after installation due to the
sub-floor’s poor condition are the responsibility of the owner. LS FLOORING
cannot offer a guarantee for work or materials when the sub-floor is in poor
flooring is a natural product and therefore subject to variations in colour,
graining and size.
FLOORING cannot remove a board due to these naturally occurring characteristics
once it has been installed.
fitting requirements must be made clear during the initial survey and will be
included in the estimate if requested.
FLOORING cannot alter the manner in which a floor is being installed once the
installation process has started.
fitter’s decision is final on all matters relating to installation.
you for using LS FLOORING website, you are agreeing to comply with and be bound